A1 Service Desk | About Apoyar

Software from Service Delivery Experts

 

Apoyar’s A1ServiceDesk.com evolution is very different from its competitors, as the founders of the company have built and operated service businesses and have what we call “Coal Face” experience of the demands of a stressed out service business.

We know how difficult it is to keep and maintian customer satisfaction and we became totally frustrated with out of the box support systems that do not understand what delivering service is about. The ‘magic’ in Apoyar’s system is experience in operating service morphed into the application.

 

We provide companies a complete solution for optimizing their costs and resources

We are passionate about service! Our founders are service evangelists who have combined over 100 man years of experience in:

 

• Large Multinational Corporation Outsource Service Delivery
• Medium Business Service Enhancement and Service Management
• Small Business consulting, start up and operation
• Customer Services, Call Centre Operations, Telecommunications
• Software Engineering in major corporations
• ITSM and ISO 20,000 Service Management Consulting
• Project Management Office and Project Management Provision
• Sales Management , Direct Sales, Indirect Sales, Campaign Management

We designed “A1” after 25 years of building and operating successful multinational ITC Sales and Servicing Outsource Providers.

We purchased applications available in the marketplace and we customised those applications with brute force to meet the needs of our demanding service business and we found the applications lacking.

Founded in 2001, Apoyar has continuously invested in A1ServiceDesk.com and has operated the application providing service to 1000’s of end users. Our core design approach is based on input from both operational incident management and fault management staff through to problem manager, project managers, sales support and sales managers.

Our aim is to provide a complete Conception to Completion Product and Service Delivery application, and over the years of development our customers have seen an evolution of functionality with no additional charges (yes another core philosophy) as the application offering constantly expands.