Whether your business works with a Product Catalogue (Eg. TV sets, plumbing materials, stationery, etc.) or a Service Catalogue (Eg. IT support, Text support, Local Healthcare support, etc.), the advanced business logic embedded in A1 Service Desk® will support your requirements.

A1 Service Desk enables you to create a complete sales network. It provides your customers with a fully-featured environment for processing and managing orders, including a shopping cart and invoicing system. What’s more, our straightforward user-interface makes entering and editing order information for your products / services quick and easy.

Apoyar A1 Service Desk® supports your CRM requirements, from prospect through to customer. It will help your business to manage all relevant customer data, including: Customer Representatives, Customer History, Customer Service information (eg. satisfaction surveys), and sales-specific department information, etc.

Whether your asset is a TV, a pair of shoes, a fish, or maybe IT Hardware/Software , A1 Service Desk® will manage your data in terms of location, quantity, version, etc.

The embedded business logic in A1 Service Desk® will support your requirements through the lifecycle of whatever ticketing system your business needs. It can efficiently handle everything from Pick List, Sales or Incident Tickets to Work Order or Product Availability Request Tickets.

As you know, keeping track of the service levels your business achieves is of paramount importance. To this end, the Apoyar A1 Service Desk® system will keep your Service staff informed as to the status of tickets throughout their lifecycle.

Our Reseller Sales and Service system will help you expand your business by effectively managing the interactions between your team and your customers. A1 Service Desk® will help you to create more business opportunities and increase your sales system

The business logic embedded in A1 Service Desk® will support your company’s ticketing system requirements, whether they’re based around Pick List, Incident, Work Order, Sales or Product Availability Request Tickets.

A1 Service Desk® provides you with the necessary tools to deploy an integrated, online call centre that will enable 24/7 customer service.

With A1 Service Desk® not only can you create your own marketing or promotional materials, but you can also make them accessible in the system for your sales force, experts or resellers to customise and/or use.